Posted by: PPHR | September 22, 2009

Pan Pacific Overall Winner of Luxury Hotel Category in Hospitality

customer_satisfactionPan Pacific Hotels Group has achieved victory in customer satisfaction for being the top scorer across all hospitality segments and overall winner of the luxury hotel category with the highest score of 95, in the Q2 2009 Market Metrix Hospitality Index (MMHI).

“We are honoured that Pan Pacific Hotels Group has been awarded with this esteemed accolade as the overall top performer in customer satisfaction. This recognition wouldn’t have been possible without our associates as their dedication is integral to the success of our business,” said A. Patrick Imbardelli, President and CEO of Pan Pacific Hotels and Resorts.

With award-winning properties in Seattle, Vancouver, Whistler, Singapore, Bangkok and Manila, to name a few, Pan Pacific Hotels Group received rave reviews from guests on its renowned Asian hospitality of personalized care which encompasses a culture of subtleness, delicate service and attention to detail. Guests were also very pleased with the efficient response time as Pan Pacific has increasingly adopted customer-centric technologies to improve hotel service standards.


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